What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
4 steps to set up your account
How to get your ID upload right
How to open an account via the app
Can I pay in cash and cheques at the Post Office?
How do I pay cheques into my account?
Where can I make a cash withdrawal in pounds in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
Can I use Apple Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
How do I get emergency cash?
How do I send a payment to somebody overseas?
Transport for London contactless payments
About contactless cards
What is a One-Time Passcode?
What is Mastercard® Identity Check?
I don't recognise a transaction, what should I do?
Is my money protected?
How will PSD2 affect me?
How can I tell if an email is from you?
How can I use fingerprint and facial recognition to pay online?
What is thinkmoney secure connection?
How do I switch to thinkmoney?
We’re part of the Current Account Switch Service, so switching to us is easy, simple and stress free.
To get started, apply for an account then call us on 0161 672 8910 to start the switching process.
As part of the switch, we’ll move everything over to your new account for you, including your balance, income, Direct Debits and standing orders, and close your old account for you.
Find out more about the Current Account Switch Service.
How do I switch if my old bank isn’t part of the Current Account Switch Service?
If you’re switching to us from a bank which isn’t part of the Current Account Switch Service, or if you’d like a partial switch, you can use our paper based switching service.
We’ll give your new account details to all the companies you pay regularly (e.g. Direct Debits and standing orders) and those who pay you (e.g. your employer). We’ll also transfer the balance of your old account to your new account and request closure of your old account.
If you prefer you can tell us which parts of the account switch you would like us to do. For example:
- If you want to move some or all of your payments (income, Direct Debits or standing orders) we can contact the companies to let them know your new account details
- You can keep your old account open, though please remember to keep enough money in both of your accounts to cover your payments
How to switch using the paper based switch service:
Once your thinkmoney Current Account is up and running you need to:
- Tell us what type of switch you would like – full or partial
- Request to transfer some/all payments/payees and which date to cancel
- Request to transfer balance and which date you'd like to make the transfer on
- Request to close your old account and which date you'd like to close the account on (would also require transfer of old account credit balance)
- Provide us with signed authorisation for all account holders to switch your account
- Give us the sort code and account number of your old account
- Choose the date you would like your account switched
- Advise the payments that you would like to switch
Please note - you cannot switch from a joint account to a sole account.
Once we have received your authorisation and information we will contact your old bank or building society within two days to arrange the switch.
Your old bank or building society will then have five days to confirm the switching request and send us the full details of the payment arrangements on your old account.
We will contact you to confirm the date you would like your account switched and the payments that you would like to have set up on your new account.
If you have a debit balance on your old account i.e. an overdraft you will need to make arrangements with your old bank or building society to repay it.
Within five days we will set up the standing orders on your new account and ask your old bank to cancel the standing orders. We will contact the companies for your Direct Debits and incomes to let them know your new account details and ask them to update their records.
For a full switch, as per your instructions, your old bank will close your account and send the outstanding balance to your new account.
We will contact you to confirm the balance transfer has been received and your account switch has been completed.