I have a credit facility, but it isn’t showing up on the app/online banking, why is this?

There are a number of reasons why you might not be able to see your credit facility when you log into the app or go on your online banking.

Our eligibility criteria change every day, so it’s possible you might not be eligible for the credit facility at this point.

We might have temporarily disabled your access to your credit facility or there could also be a technical issue.

It’s best to get in touch with us so we can look at your individual situation and find out why you can’t see the credit facility on your account.

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