Final Universal Credit migration letters sent out - what to do next

If you’re still receiving older benefits, keep an eye on your post. The Department for Work and Pensions (DWP) is sending out the final migration letters telling people to move to Universal Credit (UC).

This managed migration process is part of the government’s plan to replace several older benefits with one single monthly payment.

What does “managed migration” mean?

Managed migration is the process of moving people from older benefits, sometimes called “legacy benefits”, over to Universal Credit (UC).

These older benefits are gradually being phased out:

• Housing Benefit
• Income Support
• Income-based Jobseeker’s Allowance (JSA)
• Income-related Employment and Support Allowance (ESA)

Universal Credit brings these together into one monthly payment to help with your living costs. It’s designed for people on a low income, whether you’re working, looking for work, or unable to work.

The switch started in July 2022 and is planned to finish by March 2026.

What to do when you get a migration letter

The first thing to do when you get your migration letter is to read it carefully and make note of any deadlines. Then:

• make sure you apply for Universal Credit by the deadline outlined in your letter
• contact the Universal Credit Migration Notice Helpline if you think you’ll struggle to meet the deadline and need more time to apply

Bear in mind, if you need more time to apply, you’ll need to provide a good reason and you’ll have to make the request before your deadline date.

How to apply for Universal Credit

Typically, you need to apply for Universal Credit online. You’ll need to:

• set up a Universal Credit account online
• complete and submit the online claim
• prove your identity; this can be done online or in person
• provide any requested documents and evidence to support your claim

Your payments will usually begin within 5 weeks of submitting your claim.

In a few exceptional circumstances, you could be allowed to apply via the phone or even have someone visit you in your home to help you apply. Citizens Advice provides comprehensive advice on who is eligible for these options and how to access them.