Halifax is changing to Lloyds: What the rebrand means for customers

Halifax has been a big name on Britain's high streets for more than 170 years, helping millions to save, borrow and buy homes.

But now one of the UK's most recognisable banking brands is set to disappear.

Lloyds Banking Group has announced that Halifax customers will gradually be moved to Lloyds over the coming months, affecting everything from current accounts and savings to mortgages, loans and insurance products.

We explain what you can expect from the change.

Why is Halifax rebranding to Lloyds?

Halifax and Lloyds have been part of the same banking group for many years, alongside Bank of Scotland. As part of a phased transition, the Halifax brand will now be replaced by Lloyds, to bring customers under just one banking brand.

The change will happen gradually, with different products and accounts moving at different times. Customers will be contacted before any changes affecting their accounts take place

What will change for Halifax customers?

The main change is that Halifax customers are now being encouraged to start downloading and using the Lloyds banking app.

As they are the same company, the Lloyds app is very similar to Halifax.

Most customers don't need to do anything yet, but over the next few months will be invited to move across.

Halifax has said the process is just a few steps and will send an invitation through the app so that you will know it's genuine.

Customers will be able to continue to use their products as normal and there will be no changes to:

• Account numbers

• Sort codes

• Policy numbers

• Roll numbers

• Debit and credit card details

• PINs

• Standing orders

• Direct debits

• Regular payments and repayments

The bank has confirmed that existing account features and benefits will remain unchanged during the transition.

Will I need to change my Halifax password?

Halifax customers will start to notice the branding on their accounts and banking services change to Lloyds over the coming months.

The Halifax app and online banking service will eventually close and will all go through Lloyds.

However, users will not need to create new passwords or memorable information when moving across.

Is my money safe?

One of the most common concerns during banking rebrands is whether customer funds and personal information remain protected.

Halifax customers will receive the same security protections they have today, and there will be no changes to how personal data is used or safeguarded.

Marketing preferences will also remain in place.

Its important to remember the bank will NEVER ask customers to move money, provide personal details by phone, text or email, or log in through links or QR codes as part of the rebrand process.

If you receive such a request, it could be a scam so make sure you are on your guard.

What about FSCS protection?

Customers worried about Financial Services Compensation Scheme (FSCS) protection should see no change.

The scheme is the UK's official safety net for customers of authorised financial services firms.

It protects up to £85,000 per person, per authorised banking group. This means that if an authorised bank were to collapse, savers could receive compensation on balances up to that limit.

Halifax has confirmed that eligible deposits held with Halifax will continue to be treated within Bank of Scotland plc and remain separate from funds held with Lloyds Bank plc for FSCS purposes.

Halifax to Lloyds: when will the changes happen?

The switch from Halifax to Lloyds won't happen overnight.

Instead, the rebrand will be rolled out gradually over the coming months, with different products and services changing at different times.

For the time being, Halifax customers can continue using their accounts exactly as they do today.

There are no changes to account numbers, sort codes, card details, PINs, direct debits, standing orders or existing account features and benefits.

If you hold several Halifax products, such as a current account, savings account and mortgage, they may not all be updated at the same time.

Halifax branches are expected to either be rebranded as Lloyds branches or consolidated with nearby Lloyds locations during 2027.

Watch out for scams

Fraudsters can use major banking announcements to target customers with convincing scams so you should be wary if you are contacted out of the blue about the move.

All genuine actions related to the switch will begin within its app or online banking service.

Be alert if you are asked to act through a link, QR code, text message, email or phone call.

If someone asks you to move money or share personal details in connection with the rebrand, it is likely to be a scam.

Fraudsters often use time pressure to get you to act. If alarm bells are ringing, trust your instincts and contact Lloyds independently to check.