* UPDATE 11:30 - 28/04/2026 *
Services have now been restored and cards should be working as normal. We are continuing to monitor systems closely and will provide updates on our Status page if anything changes. We are very sorry for the disruption this caused and appreciate your patience while we resolved the issue.
Please find below some additional information that might be helpful - you can also check for further information here
We will no longer be updating this page.
Why wasn’t my card working?
Our payment processing partner carried out essential maintenance yesterday and we have experienced issues restoring some services over the course of the day. This means some customers were unable to use their cards earlier today. We have been working closely with our partner to fix this as quickly as possible.
Is my money safe?
Yes. Your money and account information remain safe and secure. This issue does not affect the security of your account.
My card was declined but the money has left my account. What has happened?
In some cases where payments failed, the money was temporarily ringfenced by our payment service provider even though the transaction was declined.
Rest assured, your money has not been lost. The funds will be returned to your account automatically. We are working with our payment processing partner to establish a timeline and will update you as soon as possible.
If you would like to flag a 'pending card transaction' for review;
You will be able to do that in the app, so there is no need to call;
Open the app and go to the transaction screen.
Select the pending card transaction you want to dispute.
On the next screen, tap “Get help with this transaction?” at the bottom.
Choose the reason for reporting the transaction.
Tap “Submit report”.
Once submitted, you’ll see a confirmation message saying “Transaction successfully reported”, along with a summary of the transaction details.
Will I be compensated?
If you believe you have been affected in a specific way, please contact our customer services team to talk it through.
My Faster Payment is delayed - is this related to the recent issue?
We’re aware that some customers are concerned about delayed Faster Payments. Payments sent before 2am on Sunday morning would not have been affected by the recent service issue, and we had no issues with faster payments related to this issue today.
That said, we understand how stressful it can be not knowing where your payment is in the process. If you’re experiencing a delay, please contact us and we’ll be happy to investigate for you.
* UPDATE 12:30 - 27/04/2026 *
We’re aware that some customers are currently having issues using their card, and our team is working to fix this as quickly as possible. You can check for updates on our 'status' page
Your money and account information remain safe and secure, and you don't need to take any action at this time. We’re very sorry for the inconvenience, and thank you for your patience.
* UPDATE 08:00 - 27/04/2026 *
All services have now been restored and should be working as normal, including Faster Payments and card controls such as freezing and unfreezing your card.
We’re very sorry for the disruption this caused. We know how important it is to be able to access and move your money when you need to, and we appreciate your patience while we resolved the issue.
* UPDATE 21:30 - 26/04/2026 *
From 2am this morning, we began planned maintenance across our services with our payment processing partner. Unfortunately, this work is taking longer than expected and is still ongoing, meaning some of our services are currently unavailable.
We’re really sorry for the disruption with the app right now. We know how frustrating it is when things don’t work as expected, especially when it comes to managing your money.
At the moment, there’s an issue affecting Faster Payments, as well as some features like blocking/unblocking cards and viewing PINs. Our team is working closely with our payment processing partner to resolve this as quickly as possible. Your money and account remain safe and secure, and your card will work as normal.
If you need to freeze your card urgently, please call on 0161 779 5000 for help with this.
We would like to thank you for your patience and understanding while we work to fix this. We’ll continue to keep you updated through our 'status' page
Planned maintenance.
We’re carrying out planned maintenance on 26th April scheduled to take place between 2am and 7am to make essential updates to our systems.
During this time, all banking services will be temporarily unavailable, including the app, payments and card use. Your money and account remain safe while we complete this work. Please stay alert to scams. We will never ask you to share your PIN, passwords or full security details, or ask you to move money because of maintenance.