Help and Support

What is a One-Time Passcode?

I don't recognise a transaction, what should I do?

Is my money protected?

Can I apply for an account if I've got bad credit?

How do I upload my ID?

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Can I pay in cash at the Post Office?

What's a Faster Payment?

Making contactless payments

Can you help customers with visual impairments?

What is SmartPlus?

How do I upgrade to SmartPlus?

What is PlusSave?

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

Current Account Switch Service

How do I check my balance and transactions?

How do I update my personal details?

What is my sort code?

I've forgotten my login details, what can I do?

What can I use the app for?

How do I register for the app?