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Online Account Management and App

Get up to speed with thinkmoney’s Online Account Management and App. We’ve covered all of the most commonly asked questions, from how to register, to what you can do when you’re logged in.

What can I use my Online Account Management for?

Register for Online Account Management here and use your mobile, tablet or PC and manage your money anytime, anywhere. You can: Transfer money to your card View your balances and transactions Use Faster Payments for s…

How do I register for Online Account Management?

It’s really simple to sign up, read our step by step guide or watch our video.   Step by step guide 1. Go to our Online Account Management Registration page. Enter your customer reference number or account…

Where do I log into Online Account Management?

Logging into Online Account Management is easy. You can log in here. Read our step by step guide below or watch our video guide. You’ll need your: username email passcode online password If you’re no…

I’ve forgotten my log in details, what can I do?

If you can’t log into Online Account Management because you’ve forgotten some or all of your log in details, it’s really easy to request a reminder or reset them: If you’ve forgotten your username, requ…

How do I unblock Online Account Management?

If you’ve blocked Online Account Management, don’t worry, you’ll be able to manage your money online again in no time. If you’ve blocked your online password or passcode, just text 'unblock' to 81122, o…

Can I change my personal details online?

You can update your email address and phone numbers using Online Account Management or the thinkmoney app. Online Account Management Go to the ‘Personal Details’ section on Online Account Management. thinkmoney A…

How do I download the thinkmoney App?

iPhone and iPad users can download the app from the App Store. Android users can download it from Google Play. You can also find it by searching ‘thinkmoney’ in the App Store or Google Play. If you see two apps, d…

Why are there no regular payees on the thinkmoney App?

You can now send money to new people and people you’ve paid before on the thinkmoney app. Here’s how to use the app to send money to someone new: Go to the ‘transfer money’ tab Tap ‘send money…

If my Online Account Management is blocked, can I still use the thinkmoney App?

No, if your Online Account Management is blocked, you won’t be able to use the App. You can find out how to unblock Online Account Management here.

What can I use my thinkmoney App for?

The thinkmoney app is the easy, fast way to manage your account on the go. Here are just some of the things you can do on the app: Check your balances and transactions at any time See when all your payments are due for the…

How do I register for the thinkmoney App?

The thinkmoney app is the quickest, easiest way to do your banking. Download the app from the App Store or Google Play first, then follow these instructions to register: Enter a few details so we can find your account Creat…

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