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Online banking and app

Get up to speed with thinkmoney’s online banking and app. We’ve covered all of the most commonly asked questions, from how to register, to what you can do when you’re logged in.

What can I use online banking for?

Register for online banking and use your mobile, tablet or PC to manage your money anytime, anywhere. You can: Transfer money to your card (if you have money available) Check your balances and transactions Lock your c…

How do I register for online banking and the app?

Enter your account number, date of birth and email address so we can find your account Create a username and password We’ll send you a one time passcode to verify your identity Set up a 6 digit passco…

Where do I log into online banking?

Logging into online banking is easy. You can log in here. You’ll need your: username passcode password  

I’ve forgotten my log in details, what can I do?

Username Press ‘forgotten my username’ Enter your account number, date of birth and email address You’ll be shown your username on the screen Password/Passcode Press ‘forgotten my password’…

How do I unblock online banking?

If you enter incorrect login details 5 times, we’ll block your online banking and app to keep your account secure. If this happens, you’ll get a message on your screen to let you know. To get back in to your accoun…

Can I change my personal details online?

You can update your email address and phone numbers using online banking or the app. Go to the 'more' section Select ‘Contact details’ Press ‘edit’ next to the information you want to change Enter …

How do I download the thinkmoney app?

iPhone and iPad users can download the app from the App Store. Android users can download it from Google Play. You can also find it by searching ‘thinkmoney’ in the App Store or Google Play. Look for the one with …

Why are there no regular payees on the thinkmoney app?

You can now send money to new people and people you’ve paid before on the thinkmoney app. Here’s how to use the app to send money to someone new: Go to the ‘transfer money’ tab Tap ‘send money…

If my online banking is blocked, can I still use the thinkmoney app?

No, if your online banking is blocked, you won’t be able to use the app. You can find out how to unblock online banking here.

What can I use my thinkmoney app for?

The thinkmoney app is the easy, fast way to manage your account on the go. Here are just some of the things you can do on the app: Check your balances and transactions at any time See when all your payments are due for the…

How do I register for the thinkmoney app?

The thinkmoney app is the quickest, easiest way to do your banking. Download the app from the App Store or Google Play first, then follow these instructions to register: Enter a few details so we can find your account Creat…

Why do I need a passcode on my device to download the thinkmoney app?

Having a passcode, facial recognition or a fingerprint on your phone is an extra layer of security which protects you from fraud if your device is lost or stolen. Keeping your personal information safe is our top priority, so …

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