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I’ve forgotten my log in details, what can I do?

Username

  • Press ‘forgotten my username’
  • Enter your account number, date of birth and email address
  • You’ll be shown your username on the screen

Password/Passcode

  • Press ‘forgotten my password’ or ‘forgotten my passcode’
  • Enter your account number, date of birth and email address
  • We’ll send you a one time passcode to verify your identity
  • Enter this passcode
  • Enter the last 4 digits of your card number
  • Choose a new password/passcode

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