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Using My Account

Want to know how to get the most out of your thinkmoney Current Account? We’ve covered everything we can think of when it comes to using your account – from how to set up Direct Debits and standing orders, to how to amend your personal details.

Are there charges for making payments?

Below are list of what you could be charged when making certain types of payments or transfers: Payments   Sending money outside the UK (Standard) £15 Sending money outside the UK (express) £…

How do I cancel Direct Debits and standing orders?

If you need to cancel a Direct Debit or standing order, log in to online banking or the app. Go to the ‘transfer money’ section Press ‘Direct Debits and standing orders’ Select the payment you want …

How do I reclaim a Direct Debit paid in error?

If you’ve paid a Direct Debit in error, we’ll do everything we can to help you reclaim it. Just give us a call on 0161 779 5000.

How do I cancel standing orders?

If you need to cancel a standing order, log in to online banking or the app. Go to the ‘transfer money’ section Press ‘Direct Debits and standing orders’ Select the payment you want to cancel Press…

What’s the difference between standing orders and Direct Debits?

Standing Orders A standing order is a set regular payment you set up yourself to pay other people, organisations, or (for example) to your savings account. You can specify how much you want to pay, the payment date and how oft…

How do I pay a bounced/unpaid Direct Debit?

If a Direct Debit has bounced, perhaps because there were not enough funds in your account, or if it’s unpaid, you’ll need to contact whoever you’re paying to rearrange the payment. 

How do I opt in to or out of paper statements?

If you’re signed up to online banking, we’ll send your thinkmoney-branded statement to your online banking inbox every month. If you would prefer to get physical statements sent to you as well as the online copies,…

How do I change my account fee date?

You’re unable to amend the day your fee comes out, but the fee will always be budgeted for in your bills account to make sure it’ll be paid each month, along with the other bills that you’ve told us about. Wh…

How do I check my balances?

Checking your balances is easy. You can either: Log into online banking and go to the 'summary' section Log into the app, which you can download through the App Store or Google Play, depending on your phone Call 0161 779 5…

How do I check my transactions?

Checking your transactions is easy. You can either: Log into online banking and go to the 'summary' section Log into the app, which you can download through the App Store or Google Play, depending on your phone If y…

How will I know when an income has been paid into my account?

We’ll send you a text when an income is paid into your account. You can also log into online banking or the app to check that your income has been paid. If you've not registered for online banking or the app yet, find o…

How do I change my budgeting?

Log in to online banking or the app to see how your money will be split between your bills account and your card for up to 3 months in the future. Go to ‘budgeting’, then select the month you want to view. This scr…

What are the different budgeting options?

There are different ways to budget depending on what incomes or benefits are paid into your account. You may prefer to budget the same amount every week towards your bills and regular commitments, or you may like to budget for…

How do I register a marriage?

Give us a call on 0161 779 5000 and we’ll send you out a form that you’ll just need to fill in and send back, along with your original Marriage Certificate, in the pre-paid envelope we’ll provide. If you’…

I've got a joint account but have split with my partner, do I need to tell you?

Yes, please let us know as soon as possible by giving us a call on 0161 779 5000 and we’ll discuss the next steps with you. If you’re changing your name back to your maiden name, we’ll need to see your origin…

Can I change a joint account to a single account?

Yes, just give us a call on 0161 779 5000 and we can help you change your account to a single one. We’ll need to complete some checks with you, and if these are successful, it’ll take up to 3 working days to change…

What to do when someone passes away

We understand that it’s a difficult time when someone close to you passes away. Dealing with practical matters may seem overwhelming, which is why we’ve made it simple and straightforward for you to notify us. Clic…

How do I change my name?

You just need to give us a call on 0161 779 5000 and we’ll send you out a form to fill in and a prepaid envelope to return it in. Once we’ve received this, and any documents we’ve requested, your name will be …

How do I change my address?

If you move house, you’ll need to let us know so we can update our records. Please just give us a call on 0161 779 5000 and we can amend your address for you over the phone. Unfortunately, this isn’t somethin…

How do I update my personal details?

How do I update my phone number or email address? You can update your phone number and email address on online banking or the app. Go to the ‘More’ section Select ‘contact details’ Press ‘edi…

How do I change my email address?

If you change your email address, you’ll need to let us know so we can update our records. It’s really easy to do – you can log into online banking and go to ‘contact details’ in the 'more' sectio…

How do I add my partner to my account?

You just need to give us a call on 0161 672 8910 and we’ll complete the same check we did with yourself before adding your partner to your account. We need you and your partner to be available when completing these check…

What is my sort code?

Our two sort codes are 16-20-15 or 16-31-30. To find which one is yours, look at your thinkmoney debit card. If you can’t see it on there, you’ll find it on your thinkmoney statement in the top right hand corner, o…

How do I make a complaint?

We welcome your feedback and the opportunity to put things right. If you’d like to make a complaint, you can find out how to in our Complaints Procedure.   

How do I close my account?

If you'd like to close your account, you'll need to give us a call on 0161 779 5000.

What are thinkmoney’s opening hours?

Here are our opening hours: For new customers: Mon to Thurs: 9am to 8pm Friday: 9am to 5pm Saturday and Sunday: Closed For existing customers: Mon to Thurs: 8am to 8pm Friday: 8am to 6:30pm Saturday: 8am to 4:30pm

How can I contact thinkmoney?

Getting in touch is easy: If you’re a new customer, call us on 0161 672 8910 If you’re an existing customer, call us on 0161 779 5000 Find out more ways to contact us here.

Do you offer a savings account?

No, we don’t currently offer a savings account. If you’d like to apply for a thinkmoney Current Account, you can do so here. It’s really quick and easy to apply, and you can do it online.

What is my IBAN and SWIFT?

Your SWIFT/BIC Code is RBOSGB2L Your IBAN is GB11RBOS16162316569609 It's important that you include your sort code and your name along with your 8 digit account number (which is printed on the front of your car…

How do I set up standing orders?

You can set up, amend and cancel standing orders using online banking or the app. Go to the ‘Transfer money’ section, then ‘Direct debits and standing orders’ Select ‘standing orders’ Pr…

How do I amend Direct Debits and standing orders?

If one of your payments changes, let us know so that the right about of money is saved for your bills. You can update your Direct Debits and standing orders on online banking or the app. Go to the ‘Transfer money’…

How do I amend a standing order?

If one of your payments changes, let us know so that the right about of money is saved for your bills. You can update your standing orders on online banking or the app. Go to the ‘Transfer money’ section, then ‘…

How do I add an income?

Your account works out how to split your money using the amount of money you get paid, and the a mount you spend on important payments. To make sure everything works as it should, let us know about your income using onlin…

What are thinkmoney's opening hours for Christmas 2018?

You don't need to tell us if you'll get paid earlier than usual over Christmas. We know a lot of people will do and we'll automatically adjust your budget to deal with this. However, if you do need to get in touch with us over…

I haven't used my account for a while, what have I missed?

While you’ve been away we’ve been very busy working on the brand new thinkmoney app. Don’t worry, it’s not too late for you to wake up your account. Then you can enjoy all the new features like: Be…

How do I set up Direct Debits?

To pay bills by Direct Debit, you need to give your account number and sort code to the company you want to pay. Once you’ve set up the Direct Debit with the company, tell us about it in the app or online banking so…

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