Fraud and scams
Can I pay in cash at the Post Office?
How do I pay cheques into my account?
Where can I withdraw cash in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
How do I use Apple Pay?
How do I use Google Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
Can I use my thinkmoney card for Transport for London travel (TfL)?
How to approve online payments
Fraud and scams (3)
How do I know if it’s really thinkmoney trying to contact me?
We’ll never call you when we’re closed, ask you to move any of your funds to another account, ask you to tell us your card details or passcodes, or ask you to access your banking. And if we email you, we’ll always address you by your first name and quote your account number with the last four digits starred out.
How do I protect myself from getting scammed?
Fraudsters are constantly coming up with new scams to trick people out of their hard-earned cash or even steal identities. But there are a few ways to keep yourself safe and they’re usually valid across the board.