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My card and PIN

Current Account Switch Service

I've forgotten my login details, what can I do?

What can I use the app for?

How do I register for the app?

Why your device needs to be secure

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

What is my sort code?

How do I make a complaint

What is SmartPlus?

How do I upgrade to SmartPlus?

What is PlusSave?

Can you help customers with visual impairments?

Can I pay in cash at the Post Office?

How do I pay cheques into my account?

Where can I withdraw cash in the UK?

What's a Faster Payment?

Making contactless payments

How do I receive money from outside the UK?

How do I use Apple Pay?

How do I use Google Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

Can I use my thinkmoney card for Transport for London travel (TfL)?

How to approve online payments

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire - when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?

Can I apply for an account if I've got bad credit?

I need to upload ID to open an account - what can I use?

How do I upload my ID?

What if I can't or don't want to upload my ID?

What if I don't have any of the documents you accept?

How to get your ID upload right

Are there account fees?

What is a One-Time Passcode?

I don't recognise a transaction, what should I do?

Is my money protected?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

Can I use cryptocurrency on my account?

My card and PIN (7)

How do I activate my card?

You need to activate your card to pay in money, withdraw cash, or make a debit card payment.

How do I unblock my PIN?

If you enter your PIN incorrectly too many times, your card might get blocked – but don’t worry, it’s easy to fix.

How do I get a PIN reminder?

You can request a PIN reminder in the app.

Where can I use my card?

You can use your card in shops, online and at cash machines.

My card is about to expire - when will I get my new one?

We'll automatically send you a new card about two weeks before your current one expires. You need to activate your new card when it arrives.

How do I report a lost, stolen or damaged card?

If you lose your card, freeze it in the app to keep your account safe. You can also cancel your card and order a new one.

Can I use my card abroad?

You can use your card in shops and cash machines all over the world.