Opening an account

Current Account Switch Service

I've forgotten my login details, what can I do?

What can I use the app for?

How do I register for the app?

Why your device needs to be secure

How do I get incomes paid into my account?

How do I set up Direct Debits and standing orders?

How do I amend Direct Debits and standing orders?

How do I transfer money from my bills account to my card?

What is a One-Time Passcode?

I don't recognise a transaction, what should I do?

Is my money protected?

How can I tell if an email is from you?

Contactless security

How can I use fingerprint and facial recognition to pay online?

Can I use cryptocurrency on my account?

How do I check my balance and transactions?

How do I update my personal details?

How do I close my account?

What to do when someone passes away

What is my sort code?

How do I make a complaint

What is SmartPlus?

How do I upgrade to SmartPlus?

What is PlusSave?

Can you help customers with visual impairments?

Can I pay in cash at the Post Office?

How do I pay cheques into my account?

Where can I withdraw cash in the UK?

What's a Faster Payment?

Making contactless payments

How do I receive money from outside the UK?

How do I use Apple Pay?

How do I use Google Pay?

Why is my money held when a transaction has failed?

How long will it take for a refund to go back on my card?

Can I use my thinkmoney card for Transport for London travel (TfL)?

How to approve online payments

How do I activate my card?

How do I unblock my PIN?

How do I get a PIN reminder?

Where can I use my card?

My card is about to expire - when will I get my new one?

How do I report a lost, stolen or damaged card?

Can I use my card abroad?