Payments and withdrawals
Can I pay in cash at the Post Office?
How do I pay cheques into my account?
Where can I withdraw cash in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
How do I use Apple Pay?
How do I use Google Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
Can I use my thinkmoney card for Transport for London travel (TfL)?
How to approve online payments
Payments and withdrawals (12)
Can I pay in cash at the Post Office?
You can pay cash into your account at any branch of the Post Office.
Where can I withdraw cash in the UK?
You can withdraw cash at cash machines, at the Post Office, and by asking for cashback from a retailer.
Making contactless payments
You can use contactless for payments up to £100. For anything over that, you’ll need to enter your PIN.
How do I receive money from outside the UK?
If someone’s sending you money from abroad, you’ll need to give them your SWIFT, IBAN, and a payment reference.
How do I use Apple Pay?
Add your thinkmoney card to Apple Wallet to make quick, easy payments with your iPhone.
Why is my money held when a transaction has failed?
When a payment doesn’t go through, it might still look like the money’s been taken from your balance – but don’t worry, it hasn’t been claimed by the merchant.
How long will it take for a refund to go back on my card?
Refunds are handled by the retailer, so the timing can vary, and it’s not something we can speed up from our side.