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Contactless

In March 2018, we switched to contactless cards. We've got what to expect, from how contactless payments work, to which retailers will accept them.   

About Contactless Cards

What are the benefits of using contactless? Using contactless is quick, convenient and safe. Just tap the card on the screen and everything is paid for! Contactless cards include the latest security features to protect you fro…

Making Contactless Payments

Step by step guide to making a contactless transaction Look for the contactless symbol on the card reader Hold your contactless card against the card reader when prompted Wait for the green light or the beep to confirm you…

Contactless Security

Is contactless a secure way of paying for my goods? Yes. You can feel confident when using your contactless card as it uses the latest secure encryption technology. Your card will also come with an in-built security check. Th…

Transport for London Contactless Payments

How will TfL charges be shown on my card statement? Contactless payment card transactions will show the narrative "TfL TravelCharge" along with the date and the amount. How do contactless payments work on Transport for London…

When should I expect to receive my new thinkmoney contactless card?

We’ll be sending all our customers a new contactless card in March 2018. We will send an email closer to the time to confirm exactly when this will be.

How will contactless payments work with my new thinkmoney card?

Contactless will be an additional feature on your new thinkmoney card. It will let you spend a maximum of £30 on a single transaction, without the need to input your PIN. You'll just need to touch the card reader with yo…

Do all shops accept contactless payments?

Any shop that displays the contactless symbol will accept contactless payments. Most retailers will accept this type of payment as it's a popular service amongst shoppers. If you're unsure whether a shop will accept contactles…

If I carry a few contactless cards in my purse/wallet, will I pay for my shopping twice?

As card machines can only ever do a transaction with one card at a time, you cannot pay for the same purchase on two cards. It’s always a good idea to take your card out of your wallet/purse before touching the reader, t…

Is contactless a secure way of paying for my goods?

Yes. You can feel confident when using your contactless card as it uses the latest secure encryption technology. Your card will also come with an in-built security check. This means that from time-to-time, you will have to ent…

Why do I need to activate my new card?

Earlier this year we sent replacement debit cards to all customers. This new black debit card replaces your existing yellow debit card. You need to activate it because your yellow debit card will stop working soon. Don’…

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