How can we help today?
ID Upload
We might ask you to upload some identification to verify your identity and address when you apply for an account. This guide covers everything you need to know about uploading your ID online.
What if I can’t or don’t want to upload my ID?
If you’re struggling to upload your ID, it might be because of one of the following reasons. Non-UK Nationals If you are not a UK citizen, we’ll need to see the original copy of your ID to check your identity. We…
What if I don’t have any of the ID documents you accept?
If you don’t have any suitable documents, you can access documents which we accept in the following ways: HMRC letter Call HMRC on 0300 200 3300. If you’re employed, ask for a P2 Notice of Tax Coding. If you’…
Is uploading my ID secure?
Yes, your ID is safe with us. Your photos will be held in our secure online upload portal for 30 days then securely deleted. We will retain copies of the images for record keeping and to meet our legal and regulatory obligatio…
Can I upload my ID from my phone?
Yes! You can use your phone, a tablet or a computer to upload your ID. It’s really quick and easy to upload your ID using your phone, just take a picture of your ID and upload it in a tap!
How do I upload my ID?
If we need to see some ID to complete your application, we will have sent you an email or text asking you to upload it. It’s quick and easy to upload your ID, just follow these step by step instructions. Click the lin…
If my internet disconnects while I’m uploading my ID, will I need to send it again?
You need to be connected to the internet to upload your ID. If you lose internet connection while uploading your ID, you will need to start again.
Why do I have to upload my ID?
We need to check that it is really you who has applied for an account, so sometimes we will ask to see some documents to verify your identity and address. The easiest and most secure way to send us your ID is by uploading it o…
How long will it take to review my documents?
It usually takes one working day for us to check your documents. We’ll send out your thinkmoney prepaid Debit Mastercard® after we’ve reviewed your documents. Don’t forget to activate your card whe…
I’ve received a letter asking me to post my ID, do I still need to upload it?
You don’t need to upload your ID if we have sent a letter asking you to post it. Please post your ID to us using the prepaid envelope we have sent you. It is insured up to £500 so you’re covered if something …
What if I upload the wrong document?
If you upload the wrong document by mistake, you will need to upload your ID again. We’ll get in touch to let you know what to do next if we can’t accept the documents you’ve uploaded. The types of ID we acc…
What quality should the image be?
Please make sure that your images are bright, clear and easy to read. Images should be good quality, and no larger than 5MB in size. If the image quality is poor, or we can’t read important details like your name and ad…
How will I know if the ID upload has worked?
If your ID upload has worked, you will see a message on your screen confirming that we have received your ID after you press ‘submit’. Get in touch with us on 0161 672 8910 if you are unsure whether we have receive…
My document has more than one page, how do I add additional pages?
Please read the instructions carefully to check which images of your ID you need to upload. If you upload one of the following documents as proof of your address, we will need to see all of the pages: Bank, mortgage or cred…
How to get your ID upload right
We can only accept images of your ID which meet these criteria. To save time and get your card as soon as possible, follow these guidelines to take acceptable photos of your ID. Passports Please make sure: Your name, date …
Viewing 14/14