ID Upload

If you’re struggling to upload your ID, it might be because of one of the following reasons. Non-UK Nationals If you are not a UK citizen, we’ll need to see the original copy of your ID to check your identity. We…

If you don’t have any suitable documents, you can access documents which we accept in the following ways: HMRC letter Call HMRC on 0300 200 3300. If you’re employed, ask for a P2 Notice of Tax Coding. If you’…

Yes, your ID is safe with us. Your photos will be held in our secure online upload portal for 30 days then securely deleted. We will retain copies of the images for record keeping and to meet our legal and regulatory obligatio…

Yes! You can use your phone, a tablet or a computer to upload your ID. It’s really quick and easy to upload your ID using your phone, just take a picture of your ID and upload it in a tap!

If we need to see some ID to complete your application, we will have sent you an email or text asking you to upload it. It’s quick and easy to upload your ID, just follow these step by step instructions. Click the lin…

You need to be connected to the internet to upload your ID. If you lose internet connection while uploading your ID, you will need to start again.

We need to check that it is really you who has applied for an account, so sometimes we will ask to see some documents to verify your identity and address. The easiest and most secure way to send us your ID is by uploading it o…

It usually takes one working day for us to check your documents.   We’ll send out your thinkmoney prepaid Debit Mastercard® after we’ve reviewed your documents. Don’t forget to activate your card whe…

You don’t need to upload your ID if we have sent a letter asking you to post it. Please post your ID to us using the prepaid envelope we have sent you. It is insured up to £500 so you’re covered if something …

If you upload the wrong document by mistake, you will need to upload your ID again. We’ll get in touch to let you know what to do next if we can’t accept the documents you’ve uploaded. The types of ID we acc…

Please make sure that your images are bright, clear and easy to read. Images should be good quality, and no larger than 5MB in size. If the image quality is poor, or we can’t read important details like your name and ad…

If your ID upload has worked, you will see a message on your screen confirming that we have received your ID after you press ‘submit’. Get in touch with us on 0161 672 8910 if you are unsure whether we have receive…

Please read the instructions carefully to check which images of your ID you need to upload. If you upload one of the following documents as proof of your address, we will need to see all of the pages: Bank, mortgage or cred…

We can only accept images of your ID which meet these criteria. To save time and get your card as soon as possible, follow these guidelines to take acceptable photos of your ID. Passports Please make sure: Your name, date …