I need to send two pieces of ID to open an account. What ID can I send?
If you have one of the following, we can accept this document without requiring a second piece of ID:
- UK and non-UK Passport
- Full or Provisional UK Driving Licence (photocard only)
- EU National Identity Card
- Biometric Residence Permit
- HM Forces ID Card
- Firearms Licence
If you don't have any of the above ID, we'll need to see two separate pieces of ID from the following table.
Important
Proof of Identity:
- All documentation must show your full first name, not just initials – e.g. John Smith, not J. Smith.
- Please send all pages of your document if it has more than one.
- Proof of who you are and where you live must be from different sources. For example, a Tax Notification Letter can't be used alongside a Child Benefit Letter as they're both issued by HMRC.
Proof of Address:
- Your address must appear exactly as it does on your letters from us. If your address is incorrect on our letters, please contact us; if it is registered incorrectly with Royal Mail, please contact them directly.
- Documents showing an expiry date must still be valid (for Driving Licences, check section 4b on photocard).
Please choose one document from each column below.
Proof of Identity |
Proof of Address |
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HMRC Tax Notification (e.g. P2 Notice of Tax Coding)
Relating to the current financial year or dated within the last 6 months. We can't accept P45s or P60s. |
HMRC Tax Notification (e.g. P2 Notice of Tax Coding)
Relating to the current financial year or dated within the last 6 months. We can't accept P45s or P60s.
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HMRC/DWP/Benefit Award Letter
Addressed and posted to you within the last 12 months and confirming your entitlement to current or future benefits.
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HMRC/DWP/Benefit Award Letter
Addressed and posted to you within the last 12 months and confirming your entitlement to current or future benefits.
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Immigration and Nationality Directorate (IND) Application Registration Card |
Bank, Building Society, Credit Card or Mortgage Statement
Posted to you within the last 6 months. We can't accept print-outs or prepaid card statements.
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Provisional UK Driving Licence – photocard only |
Council Tax Bill
Relating to Council Tax payable at your current address and for the current financial year. |
Aged 20 and under onlyID we'll accept if you don't have any of the above. |
Utility Bill or Statement
Posted to you within the last 6 months and showing usage at your current address. We can't accept TV licence or mobile phone bills.
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UK Birth Certificate |
Solicitor’s Letter
Dated within the last 3 months, printed on headed paper and confirming the purchase of your house. |
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Students onlyID we'll accept if you don't have any of the above. All documents must be dated for the current educational year, printed on headed paper and posted to you at your current address.
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Student Accommodation Contract |
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UCAS Letter (showing application number)
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Student Loans Company Letter
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Next steps:
If you're sending a Passport, Driving Licence, EU ID card, IND card or a UK Birth Certificate, please use the Royal Mail Special Delivery envelope we sent you and take it to your nearest Post Office®. Your documents will be returned via Special Delivery within 1 working day.
Otherwise, please put your documents into the standard prepaid envelope and pop it in a post box. Your documents will be returned via 2nd class post.
Once we verify your details, we'll open your account and send out your thinkmoney Prepaid Debit Mastercard®. This will take between 3 – 5 days to arrive.
Terms and conditions:
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For more information on how we will use your personal information when you have an account with us, you can read our 'How we use your personal information' leaflet. For more detailed information you can also read our Privacy Policy.
Accounts opened after 7th November 2018
Accounts opened before 7th November 2018