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Paying In and Withdrawing

Find out everything you need to know about paying money in and taking money out of your thinkmoney Current Account.

How can I pay cash into my account?

You can head into any branch of the Post Office® – there are over 11,000 of them across the UK, so there should be one that’s handy! Paying in at the Post Office® Once you’re there, just go to the…

How can I pay cheques into my account?

To pay cheques into your account, pop into any Post Office® branch. There are over 11,000 locations across the UK, so there should be one that’s handy for you. Take your cheque to the cashier and ask for a yellow t…

Can I post you cheques?

Yes, you can post us a cheque to: Think Money Ltd PO BOX 255, Rotherham S98 1QR Write your account number and sort code on the back of the cheque. It will take up to 4 working days for the funds to clear and be avai…

Can I pay in cheques or cash at the Post Office®?

You can pay in cash at any branch of the Post Office®. You’ll just need to take your card with you and the cash will be paid in instantly. How much can I pay in? The maximum amount that you can deposit at a branch…

Can I withdraw cash at the Post Office?

Yes, you can make a cash withdrawal in pounds in the UK at the Post Office. The smallest amount that you can withdraw is £0.01, and the maximum amount that you can withdraw is £1000. If you want to withdraw mor…

Can I pay cheques in at the Post Office?

Yes, you can pay in cheques at any Post Office® branch. There are over 11,000 locations across the UK, so there should be one that’s convenient for you. Just take your cheque to the cashier and ask for a yellow thi…

I haven’t got access to my card, can I still pay money in?

Yes, if you’ve lost your card, or if it’s been stolen or damaged, you just need to pop to the Post Office® with a special barcode, which you can get here. Just fill out our simple request form, generate your …

Where’s my nearest Post Office®?

There are over 11,000 branches across the UK, including Northern Ireland and the Isle of Man. Find your nearest one here.

What is a Faster Payment?

A Faster Payment is an electronic transfer, which was introduced to speed up sending money within  the UK. With thinkmoney, you can receive Faster Payments into your account, as well as sending them. Receiving a Fas…

How do I get Faster Payments paid into my account?

Receiving a Faster Payment in to your account is easy. You just need to give the sender your: account number, which is on the front of your thinkmoney card sort code Our two sort codes are 16-20-15 or 16-31-30. To find …

How do I send Faster Payments?

You can transfer money to new and existing payees using online banking or the app. Go to the ‘transfer money’ section Press ‘send money’ Select which payee you’d like to pay, or use the plus i…

How long do Faster Payments take?

Sending money within the UK via Faster Payments usually takes less than two hours to clear in the recipient's bank account. Regardless of whether you are sending or receiving a faster payment, the money will clear by the end of…

How do I withdraw emergency cash?

If your card is lost or stolen, you can arrange to withdraw up to £200 emergency cash from PayPoint. You can request emergency cash using online banking or the app. Go to the ‘card’ section Select ‘…

How do I reclaim a Faster Payment sent to the wrong person?

Once you've used Faster Payments for sending money within the UK, it can't be stopped. That's why it is really important to double check you've entered the correct details before sending a payment. If you have sent a payment t…

How do I stop a Faster Payment?

Once you’ve made a Faster Payment it can’t be stopped. That’s why it is really important to double check you’ve entered the correct details before sending a payment. If you have made the payment in erro…

What’s a BACS Payment?

BACS is a system for sending money within the UK from one bank account to another. They're mainly used to pay benefits or wages into your account. We process BACS payments overnight so that the money is in your account first t…

Why does money sometimes get transferred back from my card into my account?

When you set up your budgeting with us, you tell us how much you expect each bill to be. We then hold that amount back in your account to cover that bill, and transfer the rest to your card. But in some cases the bill may turn…

Where can I withdraw cash?

At any cash machine where you see the Mastercard® Acceptance Mark. Maximum amount: £450 per calendar day ( £450 each for joint account holders). At the Post Office® Maximum amount:…

How do I get cashback?

All you need to do is ask for cashback in participating retailers. Just look out for the Mastercard® Acceptance Mark. Please be aware that cashback is limited to £50 per transaction.

How do I get incomes paid into my account?

You just need to give the person or organisation paying you (for example, your employer or the DWP) your: account number, which is on the bottom right hand corner of your card sort code Our two sort codes are 16-20-15 or…

How do I know when an income has been paid into my account?

Each time an income is paid into you account, we’ll text you to let you know. You can also log into your online banking or the thinkmoney app to check on your balances.

How do I know when a Direct Debit has been set up?

You need to tell us if you set up a new Direct Debit so we can make sure it's budgeted for.  Once you've set up the mandate with the company you’ll be paying – you can usually either do this online, or give th…

A retailer has given me a refund, how long will it take to go onto my card?

This really depends on the business that’s refunding you and the timescale is out of our control. We’ll credit the refund as soon as we receive it, but it can take 5 working days (in some cases more) to arrive.

How do I make a payment to an overseas recipient?

Sending money outside the UK is easy. You need to ask the recipient for the following details, which they can get from their bank: Payee Name The person the funds are going to Payee Address The addre…

How do I receive a payment from somebody overseas?

Receiving money from outside the UK is easy. Just give the details below to the sender and the money will be sent from their account and deposited into yours safely and securely. Payee Name TM OTHER SETTLEMENT 1 …

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