How do I know when a Direct Debit has been set up?

You need to tell us if you set up a new Direct Debit so we can make sure it's budgeted for. 

Once you've set up the mandate with the company you’ll be paying – you can usually either do this online, or give them a call – you need to tell us you’ve set it up.

We’ll need to know:

  • how much you’ll be paying
  • when you’ll be paying it
  • how frequently you'll be paying it.

We need this info to be able to make sure we budget for it. We’ll then text you and let you know we’re budgeting for it.

If you don’t let us know about a new Direct Debit, the money will still be taken from your account, but we won’t have budgeted for it, so you may find yourself short for other bills or commitments.

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