How do I unblock my card PIN?

If you enter your card PIN incorrectly three times at either a shop or a cash machine, we’ll block your card for security. But don’t worry, unblocking it is really simple.

If you’ve blocked it in a shop – you can unblock it yourself:

  • Go to a cash machine, put your card in and enter your card PIN
  • If you need a reminder of your PIN, you can get it via text – find out how here
  • Select the ‘PIN Services’ option
  • Select ‘PIN Unblock’

You can now use your card as normal.

If you’ve blocked your card PIN at a cash machine:

Just give us a call on 0161 779 5000 and we’ll unblock it for you. We’ll just ask a few security questions and send you a text when it’s done. You can then:

  • Go to a cash machine, put your card in and enter your card PIN. If you need a reminder of your card PIN, you can get it via text – find out how here
  • Select the ‘PIN Services’ option
  • Select ‘PIN Unblock’

You can now use your card as normal.

 

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