My card has been stolen, how do I report it?

If your card has been stolen, you'll need to let us know as soon as you can.

It's really easy to do - you can log in online here. Just go to the 'card' section and select 'Lost or stolen cards'.  You can do this 24/7.

Once you’ve blocked your card, you’ll need to give us a call so we can send you out a replacement.

If you’ve no access to a computer, give us a call on 0161 779 5000, or, if you’re abroad, just call 0044161 779 5000. Lines are open 24 hours a day.

If you haven’t already registered for online banking and the app you can do it here.

In the meantime, if you need to withdraw Emergency cash you can do so at PayPoint outlets.

Legal Information