My card is damaged, how do I report it?

If your card is damaged and you can no longer use it, just give us a call on 0161 779 5000 and we can arrange for a replacement to be sent out to you.

If you’re abroad, you can call 0044161 779 5000. Lines are open 24 hours a day.

Please note, there may be a £1 charge for this. 

In the meantime, if you need to withdraw Emergency cash you can do so at PayPoint outlets.

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