I've forgotten my PIN, how do I get a reminder?

If you forget your PIN, you can get a reminder by text or by post. Use online banking or the app to request it.

  • Go to the ‘card’ section
  • Select ‘PIN reminder’
  • Press ‘send PIN reminder’.

Your PIN will be sent by the method you chose when you signed up for the account.

Text message

You’ll get a text with instructions on how to get your PIN within a few minutes.


You’ll receive a letter with your PIN in 3-5 days.

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