I've forgotten my PIN, how do I get a reminder?

If you've forgotten your PIN, don't worry, you can get a reminder by text if you've opted into the PIN by text service.

Follow our step by step guide below on how to do so, or watch our video guide.

Step by step guide

1. Log into Online Account Management

2. Click 'Services'

3. Select 'PIN reminder'

4. Then select 'Order PIN reminder'

5. We'll text you within minutes to tell you your PIN is ready

6. Text us the memorable word you chose when you opened your account to 07786 208 263

7. We'll reply with your PIN straight away

It's important to memorise your PIN, and for security, delete the text message you sent us and the reply we sent with your PIN. You can then use your card as normal.

If you don't want to sign up for this service, you can request your new PIN be sent by post, and it'll arrive within 5 working days.

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