Why is my money held even when a transaction has failed?

When you go to make a payment, companies will authorise the card before they actually debit your bank account.

If a payment fails, the authorisation will have already have been taken off the balance, but the payment won’t actually be taken.

The funds will automatically go back onto the card, but it may not be immediate.

If you need the money back on your card urgently, give us a call on 0161 779 5000 and we’ll do all we can to help make that happen.

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