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How can I report fraud on my account?

If you believe your card has been used fraudulently, you can lock your card to stop any more unauthorised use. Then cancel your card and order a new one.

How to cancel your card:

  • Go to the ‘card’ section
  • Select ‘Lost or stolen cards’
  • Confirm that you want to cancel your card
  • We’ll be in touch to arrange a replacement card

If you don’t have access to the internet, block your card by calling our 24 hour automated phone service on 0161 779 5000.

You should also block online banking and the app if you think your account has been used fraudulently. To do this, text BLOCK to 81122 or 07786 200 077.

If you don’t recognise a payment, call us immediately to let us know so we can look into it further for you.

We can also order a new card for you when you speak to us.

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