I don’t recognise a transaction, what shall I do?

If you don’t recognise a transaction, the safest thing to do is to block your card through Online Account Management, which will make sure that if your account security has been compromised, no further withdrawals can take place.

You can also block your Online Account Management and thinkmoney App too if the transaction or payment is from your account, not your card. Just text BLOCK to 81122 or 07786 200 077. Then give us a call to discuss it further.

Company names you may not recognise

However, sometimes company names can appear differently on your statement, for example, they could use their trading name instead. We’ve put together a list of the most common trading names, along with the services they provide so you can check.

121money.com

A credit broker providing an online membership programme

Adrian Flux Insurance

A specialist motor vehicle insurance provider

AlcudaBill

This company processes bills for various online dating sites

All About Prizes

A company who enter members into monthly competitions for a fee

Allpay

This company provide a payment service for public and private sector organisations, such as councils and housing associations.

Applegreen

A collection of petrol stations and services

Amazon Prime

Amazon’s subscription service for faster delivery and online streaming

Arcadia

This is the group name of a fashion retailer, which includes TopShop/Top Man, Dorothy Perkins, Burton, BHS, Outfit and Evans, Miss Selfridge and Wallis

Ariste Holding Ltd

Cash Genie – a payday loan company

Ask Zinga

This is a penny auction website – they charge a monthly subscription after a free trial

AVG Internet Security

AVG technologies provide anti-virus and internet safety software

B365 Internet

Bet 365 - an online gambling company

BFL (Paysafe)

This stands for Big Fat Lotto – an online lottery syndicate

Capita

A company responsible for payments services for TV licencing

Cash Locator

An online loan referral scheme

Cash 4 U Now

This is a payday loan company

CHB

This stands for Child Benefit

Chequeless

This is The Money Shop – a payday loans company

Completesave.co.uk

Complete Savings UK - An online savings scheme that charges a monthly fee after a free trial

Credit Cleaner

They provide access to your credit score and charge a monthly fee after a free trial

Creditconfidential.com

They provide access to your credit score and charge a monthly fee after a free trial

Credit Expert

This is Experian – a leading credit reference agency

Domestic & General

D&G are a warranties provider for appliances, electronics and boilers

EE

Mobile phone and internet providers for EE, Orange and T-Mobile

Equifax

A leading credit reference agency

G I Ltd

A chain of UK betting shops, including Coral and Gala Bingo

Grattan

An online catalogue

HomeLet

A tenant referencing and specialist lettings company

Home Group Retail

A large home and general merchandise retailer, which Includes brands such as Argos and Homebase

Hutchinson 3G UK

The company name for Three Mobile

Kingfisher

The company group name for B&Q and Screwfix

KnowHow

Service and support from Curry’s and PC World

LBK

This is Ladbrokes – a betting and gambling

Littlewoods

An online catalogue

Live Career

A CV support service

Magnum Pay

This is a payment service used by health supplement businesses

MBNA

These are a credit card provider

McAfee

They provide anti-virus and internet security software

Money Plus Group

They own Clear View Finance – a debt solution company

Netflix

An online streaming service, for which they charge a monthly fee

New Day

They provide credit and store cards for a number of brands, including Debenhams, House of Fraser, Laura Ashley, Harvey Nichols, Dorothy Perkins, Outfit, TopShop and TopMan

Norton

Internet security software and anti-virus protection company

NWBS

Nationwide Building Society

NW Card Services

NatWest Credit Card

Paddy Power

An online betting website

PayDay Express

This is the trading name of Instant Cash Loans Ltd

PayDay UK

This is another trading name of Instant Cash Loans Ltd

PayPal

An internet payment company

Quick Credit Score

This company give you access to your credit score for a monthly fee

Quick Quid

An online loan provider

Spotify

A music streaming site that charges a monthly fee

TfL

This stands for Transport for London

TicketMaster

Provider of tickets for theatres, concerts, sports events etc.

UK Credit

A guarantor loan provider

Wonga

A short term loan provider

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