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I’ve received a One Time Passcode that I wasn’t expecting – what should I do?

There are a number of reasons why you might be sent a One Time Passcode – this includes when shopping online using Mastercard Identity Check, but also when logging in to online banking or the app, or setting up new online payments (Faster Payments).

If you get a One Time Passcode and you haven’t done any of these things in the past 15 minutes, please give us a call during working hours.

Outside working hours text: BLOCK to 81122 or 07786200077 (from the mobile number registered to your account). We will contact you the next working day to resolve the issue.

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