Current Account

Using My Account

Want to know how to get the most out of your thinkmoney Current Account? We’ve covered everything we can think of when it comes to using your account – from how to set up Direct Debits and standing orders, to how to amend your personal details.

Are there charges for making payments?

Below are list of what you could be charged when making certain types of payments or transfers: Payments   International Standard Transfer £15 International Express Transfer £20 Failure…

How do I cancel Direct Debits?

Cancelling a Direct Debit is simple. You can either do it through Online Account Management or by calling or texting us. By Online Account Management: Step 1 Log into Online Account Management. You’ll need y…

How do I reclaim a Direct Debit paid in error?

If you’ve paid a Direct Debit in error, we’ll do everything we can to help you reclaim it. Just give us a call on 0161 779 5000.

How do I cancel standing orders?

Cancelling a standing order is easy. You can either: log into Online Account Management, go to the  'Regular Payment'  tab and select  'View/Amend'  on the standing order you'd like to cancel c…

What’s the difference between standing orders and Direct Debits?

Standing Orders A standing order is a set regular payment you set up yourself to pay other people, organisations, or (for example) to your savings account. You can specify how much you want to pay, the payment date and how oft…

How do I pay a bounced/unpaid Direct Debit?

If a Direct Debit has bounced, perhaps because there were not enough funds in your account, or if it’s unpaid, you’ll need to contact whoever you’re paying to rearrange the payment. 

How do I opt in to or out of paper statements?

If you’re signed up to Online Account Management, we’ll send your thinkmoney-branded statement to your Online Account Management inbox every month. If you would prefer to get physical statements sent to you as well…

How do I change my account fee date?

You’re unable to amend the day your fee comes out, but the fee will always be budgeted for in your Salary account to make sure it’ll be paid each month, along with the other bills that you’ve told us about. W…

How do I check my balances?

Checking your balances is easy. You can either: Log into Online Account Management, which you can do here, just select the 'Account Summary' tab Log into the App, which you can download through the App Store or Google Play,…

How do I check my transactions?

Checking your transactions is easy. You can either: Log into Online Account Management, which you can do here and select the Account Summary tab Log into the App, which you can download through the App Store or Go…

How will I know when an income has been paid into my account?

We’ll send you a text when an income is paid into your account. You can also log into Online Account Management here, or log into the App, which you can download through the App Store or Google Play, depending on your ph…

How do I change my budgeting?

You’ll need to speak to one of our Money Managers to change your budgeting. You can view your future budgeting and make sure everything is running correctly through Online Account Management, just select the 'Future…

What are the different budgeting options?

There are different ways to budget depending on what incomes or benefits are paid into your account. You may prefer to budget the same amount every week towards your bills and regular commitments, or you may like to budget for…

How do I register a marriage?

Give us a call on 0161 779 5000 and we’ll send you out a form that you’ll just need to fill in and send back, along with your original Marriage Certificate, in the pre-paid envelope we’ll provide. If you’…

I've got a joint account but have split with my partner, do I need to tell you?

Yes, please let us know as soon as possible by giving us a call on 0161 779 5000 and we’ll discuss the next steps with you. If you’re changing your name back to your maiden name, we’ll need to see your origin…

Can I change a joint account to a single account?

Yes, just give us a call on 0161 779 5000 and we can help you change your account to a single one. We’ll need to complete some checks with you, and if these are successful, it’ll take up to 3 working days to change…

What to do when someone passes away

We understand that it’s a difficult time when someone close to you passes away. Dealing with practical matters may seem overwhelming, which is why we’ve made it simple and straightforward for you to notify us. Clic…

How do I change my name?

You just need to give us a call on 0161 779 5000 and we’ll send you out a form to fill in and a prepaid envelope to return it in. Once we’ve received this, and any documents we’ve requested, your name will be …

How do I change my address?

If you move house, you’ll need to let us know so we can update our records. Please just give us a call on 0161 779 5000 and we can amend your address for you over the phone. Unfortunately, this isn’t somethin…

How do I change my mobile number?

If you change your mobile or home number, you’ll need to let us know so we can update our records. It’s really easy to do – you can log into Online Account Management and go to the ‘Personal Detail…

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