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How do I amend a Direct Debit?

It only takes a few minutes to amend a Direct Debit. You can do this using Online Account Management. 

By Online Account Management:

Step 1: Log into Online Account Management. Click here if you're not sure how to log in. 

Step 2: Select 'Regular Payments' which you'll see on the right hand side of the screen. This will bring up a list of all your Direct Debits.

Step 3: Find the Direct Debit you wish to amend and select ' View/amend' to open up a new screen.

Step 4: On this page, you'll see the details of the Direct Debit. Update as necessary and then select 'Amend payment'.

Step 5: Review these changes and confirm by clicking 'Amend payment' if they're correct. Select 'Back' to make any corrections.  

Step 6: You'll now need to click on 'Update budgeting' to see how your revised budget looks.

By text message:

Text 'CHANGE' followed by 'amend' and details of what you'd like to change to 81122 or 07786 200 077.

For example: CHANGE Amend my Direct Debit with EE from £15 to £20

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