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How do I cancel Direct Debits?

Cancelling a Direct Debit is simple. You can either do it through Online Account Management or by calling or texting us.

By Online Account Management:

Step 1

Log into Online Account Management. You’ll need your username, email, passcode and online password.

Step 2

Select ‘Regular payments’, which you’ll see on the right hand side of the screen. This will bring up a list of all of your Direct Debits.

Step 3

Find the Direct Debit you wish to cancel and select ‘View/amend’ to open up a new screen.

Step 4

At the bottom of the page, you’ll see the option to ‘Cancel payment’. Select this.

Step 5

You’ll be asked to confirm that it’s the correct Direct Debit you wish to cancel. If it is, select ‘Cancel payment’. If not, select ‘Back’ to find the right one.

Step 6

You now need to select ‘Update budgeting’ so we can make sure we take the cancelled payment into account each month.

Step 7

That’s it! Your Direct Debit has been cancelled.

By calling us:

Give us a ring on 0161 779 5000 to cancel your Direct Debit.

By text message:

Text ‘CHANGE’, followed by ‘cancel’ and details of what you’d like to cancel to 81122 or 07786 200 077.
For example: CHANGE Cancel my Direct Debit with O2 for £15 due on 16/01/16

Timescales:

If you wish to cancel a Direct Debit, here are the timescales you’ll need to make sure it’s actioned:

  • Online Account Management: By 11:00pm the day before the payment is due to be paid
  • Phone: By close of business on the business day before the payment is due to be paid
  • Text: 2 hours before close of business on the business day before the payment is due to be paid

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