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How do I cancel Direct Debits and standing orders?

If you need to cancel a Direct Debit or standing order, log in to online banking or the app.

  • Go to the ‘transfer money’ section
  • Press ‘Direct Debits and standing orders’
  • Select the payment you want to cancel
  • Press ‘Remove this Direct Debit’ or ‘Remove this standing order’
  • Hit ‘confirm’ and you’re all done!


Payments cancelled after 11pm on the day before they’re taken might still leave your account.

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