How do I cancel Direct Debits?
Cancelling a Direct Debit is simple. You can either do it through Online Account Management or by calling or texting us.
By Online Account Management:
Log into Online Account Management. You’ll need your username, email, passcode and online password.
Select ‘Regular payments’, which you’ll see on the right hand side of the screen. This will bring up a list of all of your Direct Debits.
Find the Direct Debit you wish to cancel and select ‘View/amend’ to open up a new screen.
At the bottom of the page, you’ll see the option to ‘Cancel payment’. Select this.
You’ll be asked to confirm that it’s the correct Direct Debit you wish to cancel. If it is, select ‘Cancel payment’. If not, select ‘Back’ to find the right one.
You now need to select ‘Update budgeting’ so we can make sure we take the cancelled payment into account each month.
That’s it! Your Direct Debit has been cancelled.
By calling us:
Give us a ring on 0161 779 5000 to cancel your Direct Debit.
By text message:
Text ‘CHANGE’, followed by ‘cancel’ and details of what you’d like to cancel to 81122 or 07786 200 077.
For example: CHANGE Cancel my Direct Debit with O2 for £15 due on 16/01/16
If you wish to cancel a Direct Debit, here are the timescales you’ll need to make sure it’s actioned:
- Online Account Management: By 11:00pm the day before the payment is due to be paid
- Phone: By close of business on the business day before the payment is due to be paid
- Text: 2 hours before close of business on the business day before the payment is due to be paid